Dear customer,
We have a 7-day
return policy, which means you have 7 days after receiving your item to request
a return.
To be eligible
for a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You’ll also need
the receipt or proof of purchase.
To start a
return, you can contact us at kacue168@gmail.com. If your return is accepted,
we’ll send you a return shipping label, as well as instructions on how and
where to send your package. Items sent back to us without first requesting a
return will not be accepted.
You can always
contact us for any return question at kacue168@gmail.com.
Damages and
issues
Please inspect
your order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and
make it right.
Exceptions /
non-returnable items
Certain types of
items cannot be returned, like perishable goods (such as food, flowers, or
plants), custom products (such as special orders or personalized items), and
personal care goods (such as beauty products). We also do not accept returns
for hazardous materials, flammable liquids, or gases. Please get in touch if
you have questions or concerns about your specific item.
Unfortunately,
we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way
to ensure you get what you want is to return the item you have, and once the return
is accepted, make a separate purchase for the new item.
Refunds
We will notify
you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on
your original payment method. Please remember it can take some time for your
bank or credit card company to process and post the refund too.
